Payment Security

Overview

AtlantisFX Oy, referred to as “AtlantisFX”, “we”, “us”, or “our”, may accept payments for digital services, AI visibility analysis, SEO infrastructure support, website analysis, automation planning, client portal workflows, reports, subscriptions, one-time services, and other professional digital work.

This page explains how AtlantisFX approaches payment-related security and transparency. It should be read together with the Terms of Service, Refund & Cancellation Policy, Privacy Policy, and AI & Data Processing Policy.

AtlantisFX is not a bank, card network, payment institution, card issuer, acquiring bank, or payment processor. Payment transactions may be handled by third-party providers, such as card processors, online payment platforms, invoicing tools, banks, or subscription systems.

Third-Party Payment Processors

AtlantisFX may use third-party payment processors, banking providers, online checkout tools, subscription systems, invoicing platforms, accounting tools, or other payment-related providers to process payments and manage billing.

These providers may process payment details, card authentication information, billing details, payment method data, fraud checks, payment confirmations, dispute records, refund information, and transaction metadata according to their own terms, privacy notices, security standards, and regulatory obligations.

Depending on the payment method offered at the time of purchase, providers may include services such as Stripe, PayPal, Revolut, bank transfer providers, card networks, banks, or other payment infrastructure providers. Availability of a specific method may change and does not guarantee that every payment method is available for every service, country, plan, or customer.

Payment Card Data

When card payments are handled through a secure third-party payment processor, AtlantisFX does not need to store your full card number, card security code, or full payment authentication credentials. Card data is generally entered into the payment provider’s secure payment environment, not into AtlantisFX’s ordinary website content or support messages.

AtlantisFX may receive limited payment-related information from payment providers, such as payment status, last four digits of a card, card brand, billing name, billing email, transaction ID, payment intent ID, customer ID, invoice status, subscription status, refund status, chargeback status, or processor-generated confirmation records.

These limited records may be used for order confirmation, subscription management, invoice matching, accounting, refund review, fraud prevention, dispute handling, legal compliance, and client portal service status.

Accepted Payment Methods

AtlantisFX may offer one or more payment methods depending on service type, client location, transaction risk, account status, payment processor availability, technical setup, and compliance requirements.

AtlantisFX may reject, pause, refund, or manually review a payment if the transaction appears suspicious, incomplete, inconsistent, high-risk, disputed, legally restricted, technically failed, or connected to unclear service information.

Client Portal Payment Status

AtlantisFX may provide client-facing portal features that show plan status, payment status, subscription status, invoice references, project status, report availability, file areas, messages, and workflow progress.

The client portal may display payment-related labels such as pending, paid, unpaid, cancelled, refunded, disputed, manual review, test mode, sandbox, inactive, expired, or subscription active. These labels are operational indicators and may require manual review if there is a mismatch between the payment processor, invoice system, bank record, and client portal status.

If the portal shows an incorrect payment status, contact AtlantisFX through Contact & Company Information and include the invoice number, order email, payment date, service name, and transaction reference if available.

Invoices, Receipts, and Billing Records

AtlantisFX may issue invoices, receipts, payment confirmations, order summaries, subscription confirmations, cancellation notices, or refund confirmations depending on the service and payment method.

Billing records may include your name, company name, billing email, billing address, VAT or tax information, service description, payment amount, currency, payment status, invoice number, order reference, subscription reference, and payment processor metadata.

Invoice and payment records may be retained for accounting, tax, legal, compliance, audit, refund, dispute, and fraud-prevention purposes. See the Privacy Policy for more information about data retention and privacy rights.

Subscriptions and Recurring Payments

Some AtlantisFX services may be offered as recurring plans, subscriptions, retainers, monitoring services, monthly reports, automation support, SEO support, AI visibility support, or client portal access plans.

Subscription payments may renew automatically according to the plan terms shown on the pricing page, checkout page, proposal, invoice, subscription confirmation, or written agreement.

You are responsible for reviewing the plan price, billing period, renewal terms, cancellation method, included services, and refund rules before purchasing a subscription. For cancellation and refund rules, see the Refund & Cancellation Policy.

Refunds and Payment Reversals

Refunds are reviewed according to the AtlantisFX Refund & Cancellation Policy, the applicable service terms, the work status, the subscription period, the payment method, the payment processor’s rules, and any mandatory legal rights that apply.

Approved refunds are normally returned to the original payment method where technically possible and legally appropriate. Refund timing may depend on the payment processor, bank, card network, country, currency, fraud checks, and intermediary systems.

AtlantisFX cannot guarantee exact bank processing times after a refund has been submitted through a third-party payment processor. Currency conversion, bank fees, issuer fees, processor fees, and exchange-rate differences may affect the final amount received unless mandatory law requires otherwise.

Chargebacks, Disputes, and Fraud Reviews

If you believe a payment is incorrect, duplicated, unauthorized, or connected to a service issue, you should contact AtlantisFX before opening a chargeback where reasonably possible. This allows AtlantisFX to review the issue, identify the payment, and resolve the matter more quickly.

A chargeback, dispute, or forced reversal may temporarily pause service delivery, suspend client portal access, delay reports, pause subscriptions, and require AtlantisFX to submit evidence to the payment processor, bank, or card network.

Opening a chargeback for a payment that was properly authorized, started, delivered, accessed, or used may be treated as a payment dispute under the Terms of Service.

Payment Security Practices

AtlantisFX aims to reduce payment-related risk by using appropriate operational, technical, and administrative practices for payment-related information. These practices may include:

• using reputable third-party payment processors where appropriate;
• not requesting full card numbers or card security codes through ordinary email or chat;
• limiting access to payment-related records to authorized users where operationally possible;
• using HTTPS for the official AtlantisFX website;
• reviewing suspicious, inconsistent, or high-risk payments manually where needed;
• keeping payment-related records only as long as reasonably necessary or legally required;
• separating service delivery records from sensitive payment authentication data where possible;
• maintaining payment, invoice, refund, and dispute records for accounting and legal purposes.

No website, payment system, bank, processor, plugin, server, email system, or online transaction method can be guaranteed to be completely risk-free. AtlantisFX aims to use reasonable safeguards, but payment security also depends on the payment provider, customer device security, bank systems, card issuer controls, and user behavior.

Your Payment Security Responsibilities

You also play an important role in payment security. You should:

• use only the official AtlantisFX website: https://atlantisfx.com/;
• verify the website address before entering payment information;
• avoid sending full card numbers, card security codes, passwords, private keys, or API secrets through email or chat;
• use secure devices, updated browsers, and protected networks when making payments;
• check invoices, payment links, bank details, and service descriptions before paying;
• contact AtlantisFX if you receive suspicious payment instructions claiming to represent AtlantisFX;
• notify your bank or payment provider immediately if you suspect unauthorized card or account use.

Fraud Prevention and Manual Review

AtlantisFX may review, delay, refuse, cancel, refund, or request additional verification for payments that appear suspicious, inconsistent, unauthorized, high-risk, incomplete, disputed, technically failed, connected to misleading account information, or otherwise unsuitable for immediate service delivery.

Fraud-prevention review may include checking payment status, invoice details, client email, billing information, processor alerts, order history, login history, risk signals, service request details, and communication patterns.

AtlantisFX may suspend access to client portal features, reports, files, automation workflows, or paid services if a payment is unpaid, reversed, disputed, refunded, fraudulent, unauthorized, or under serious review.

Payment Data Retention

AtlantisFX may retain payment-related records as needed for service delivery, accounting, tax compliance, legal obligations, subscription management, refund review, chargeback defense, fraud prevention, audit trails, and business records.

These records may include invoices, payment confirmations, transaction IDs, subscription status, refund status, dispute status, billing details, payment processor references, and client service records. Retention periods may vary depending on law, accounting requirements, contract status, dispute risk, and operational needs.

For personal data rights, retention principles, and privacy requests, see the Privacy Policy.

Third-Party Provider Responsibility

Third-party payment processors, banks, card networks, payment platforms, invoicing tools, hosting providers, and other service providers may have their own terms, privacy policies, refund rules, dispute procedures, authentication systems, security requirements, and processing times.

AtlantisFX is not responsible for outages, delays, fraud-review decisions, account restrictions, chargeback decisions, bank delays, card issuer decisions, payment-provider policy changes, or third-party platform errors outside AtlantisFX’s reasonable control.

You should review the relevant third-party terms and privacy notices when using a third-party payment method or payment platform.

Payment Security Contact

If you have a payment security question, suspicious invoice concern, incorrect payment status, refund issue, subscription issue, chargeback concern, or billing-related request, contact AtlantisFX through the official company contact page.

To help AtlantisFX review the matter, include your name, company name, order email, invoice number, payment date, service name, payment method, and transaction reference if available. Do not send full card numbers or card security codes.

External Reference Sources

These public sources are provided for transparency. They do not replace AtlantisFX policies, third-party processor terms, legal advice, or official legal interpretation.